Terms and Conditions / Policies

Terms and Conditions – Caricature Products:

All our products are based on original ideas, you will not find a double. Each pieces of products are created uniquely and we have no templates for our caricature products. Thus, the cost is listed in price lists / store listings. The price listed DOES NOT include the cost of background of any additional requirements. There will be extra charges for background, depends on the items and complication to draw.

Customers can contact us through email : alephtavart@gmail.com or visit our online stores (see bottom of page) for more samples & pricing. The office hour is Monday to Saturday 9:00 am – 6:00 pm (Malaysia timezone), any order requests after office hour will be attended to on the next working day.

On the average, each drawing takes a minimum 3 working days to complete. This excludes delivery time. Do let us know your dateline when you place an order. We produce every drawing according to our order list, based on first come first serve basis. During festive or peak seasons (Christmas, Valentine’s Day, Thanksgiving etc) we may require more time to complete the orders.

Customers are required to provide clear, head shots and sufficient information for the person they want to be drawn to make sure our finishing products are always in good quality. Orders will not be accepted if fail to do so.

We accept minor alteration for digital products but it has to be made within 3 days of receiving the final artwork, otherwise an additional fee will be charged for alteration. For changes involved redrawing the whole face and body position, additional fee will be charged ( 3 days rule DOES NOT apply for this condition and the cost of a single full body caricature will be charged ). We advice customers to give clear instructions and ideas during discussion to avoid paying extra later for the alteration.

All handmade products will be shipped via registered post to the address provided by clients and all postage and handling fees are borne by the clients. If you prefer courier, please specify upon ordering as there will be additional charges. We are not responsible for any delay in delivery caused by the postal offices or courier companies.  Lost orders because of wrong delivery information will not be replaced also. We are not responsible for any damage to the products once it has been posted.

All products are non-exchangeable and non-refundable.

We collect payment in advance before work begins, please ask for the link for custom listing once you have confirmed the order, we accept payment via Paypal : alephtavart@gmail.com. Orders will only be accepted after receive of full payment. The date of the order will be counted on the exact day we received payment.

* When you placed an order of our caricature products, you are automatically bound by the terms and conditions stated above. We encourage you to read before placing an order. Thank you.
Important notice: Ownership in the intellectual property of the artworks and/or products remains vested in the Company. Copyright of all artwork designs and/or concepts are reserved by the Company. The Company reserves the right to use the artworks and/or caricature products for future publications, goods or portfolio purposes without any consent. Materials and preliminary files and computer files used in the creation of the final artwork or products shall remain the property of the Company at all times.

To order, contact alephtavart@gmail.com or check out our online stores worldwide:

Etsy Store (U.S. & others) :https://www.etsy.com/shop/AlephTavgiftshop

PINKOI Store (Taiwan): http://www.pinkoi.com/store/leedzign

FB Store (Malaysia) https://www.facebook.com/Alephtavart/shop